Omnichannel marketing takes a lot of work.  Posting, engaging, and responding consistently to one social platform requires at least one dedicated member of your team—add in 5 other platforms (on top of your campaigns!) and overwhelmed becomes an understatement. 42% of users expect inquiries on social media to be responded to within an hour, if not sooner! We saw the pressure to be omnichannel get pushed even harder last year as people were stuck at…